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3 years warranty
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Terms x conditions

Article 0: Company data

The brand name “Soul Taine” with its webshop name “soultaine.com” and e-mail address “info@soultaine.com” should be part of “bY Nurs”.

Article 1: General provisions

The e-commerce website of Soul Taine, a company, with registered office at Canadastraat 26, Houthalen / Belgium, VAT BE 0674.856.615, offers its customers the opportunity to purchase the products from its webshop online.

These General Terms and Conditions (“Terms”) apply to any order placed by a visitor to this e-commerce website (“customer”). When placing an order through the Soul Taine webshop (soultaine.com), the customer must explicitly accept these conditions, thereby agreeing to the applicability of these conditions, to the exclusion of all other conditions. Additional conditions of the customer are excluded, unless they have been accepted in advance, in writing and expressly by Soul Taine (soultaine.com).

Article 2: Price

All prices quoted are expressed in EURO, and all other mandatory duties or taxes to be paid by the customer.

If delivery, reservation or administrative costs are charged, this will be stated separately.

The indication of price only refers to the articles as described verbatim. The accompanying photos are decorative and may contain elements that are not included in the price.

Article 3: Offer

Despite the fact that the online catalog and the e-commerce website are compiled with the greatest possible care, it is still possible that the information provided is incomplete, contains material errors, or is not up-to-date. Soul Taine (soultaine.com) is not bound by obvious mistakes or errors in the offer. Soul Taine (soultaine.com) is what the accuracy and completeness of the information provided is merely bound by an obligation of means. Soul Taine (soultaine.com) is in no way liable in the event of manifest material errors, typesetting or printing errors.

If the customer has specific questions about e.g. sizes, color, availability, delivery time or delivery method, Soul Taine (soultaine.com) requests the customer to contact customer service in advance.

The offer is valid while stocks last and can be adjusted or withdrawn at any time by Soul Taine (soultaine.com). Soul Taine (soultaine.com) cannot be held responsible for the unavailability of a product. If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.

Article 4: Online purchases

On the Front-End of this webshop and at the top of the menu you can choose a desired product. The word “buy” on the product page sends the customer to the shopping cart, after which the product detail page can also be visited via the product link. The customer can then either continue shopping or pay for the shopping cart.

At checkout, customers are given the option to log in, provided a login has been created. Alternatively, the personal data can be entered such as “name”, “telephone number”, “billing address”, “shipping address”, “email address”. At the end of this step, the customer can choose to create an account based on the data. If not desired, the customer without an account can proceed to the payment module to pay for the shopping cart.

The customer can choose between the following payment methods (Soul Taine works together with MOLLIE for processing the online payment):

by direct transfer to account number BE93 3631 7457 3667
via Bancontact
via Paypal
via Belfius Direct Net
via iDEAL
via ING Homepay
via KBC/CBC Payment Button
Soul Taine (soultaine.com) is entitled to refuse an order due to a serious failure of the customer with regard to orders in which the customer is involved.

Article 5: Delivery and execution of the agreement

Items that are in stock are usually shipped to the customer within 24 hours. Out of stock items often require 1-2 business days to be processed first. In these circumstances, some orders may be shipped on demand from our partner Bol’s warehouse in order to serve customers as quickly as possible.

Items ordered through this webshop are delivered all over the world.

Any visible damage and/or qualitative shortcoming of an article or other shortcoming in the delivery must be reported to Soul Taine (soultaine.com) without delay.

The risk of loss or damage passes to the customer as soon as he (or a third party designated by him, who is not the carrier) has taken physical possession of the goods. However, the risk already passes to the customer upon delivery to the carrier, if the carrier has been instructed by the customer to transport the goods and this choice was not offered by Soul Taine (soultaine.com).

Article 6: Retention of title

The delivered items remain the exclusive property of Soul Taine (soultaine.com) until full payment by the customer.

The customer undertakes, if necessary, to point out to third parties the retention of title of Soul Taine (soultaine.com), eg to anyone who would seize the items not yet fully paid for.

Article 7: Right of withdrawal

The provisions of this article only apply to customers who, in their capacity as the customer, purchase articles online from Soul Taine (soultaine.com).

Not completely satisfied with your purchase? You can return your order within 14 days of receipt of your order using the return form below. Then follow the steps as mentioned in the procedure.

Is it a defect? Please contact customer service first and we will help you further.

Note: Returned products must be unused and in the original, intact packaging. If this is not the case, a return cannot be processed by us.

(Therefore, carefully open the box, view the product as you would in the store, turn on the product, but please do not use it.)

To exercise the right of withdrawal, the customer must inform us of the decision to withdraw from the contract by means of an unambiguous statement (for example, in writing by post or e-mail), using the data specified in Article 0. The customer can use the attached model withdrawal form for this, but is not obliged to do so.

If the customer has received information from Soul Taine (soultaine.com) about the third party that shipped the product(s) and to which address the product should be sent, the customer will receive an email confirmation from his / her send revocation to Soul Taine (soultaine.com).

In order to comply with the withdrawal period, the customer must send his/her communication regarding his/her exercise of the right of withdrawal before the withdrawal period has expired.

The customer must return or hand over the goods without delay, but in any case no later than 14 calendar days from the day on which he has taken the decision to withdraw from the contract at the address communicated by Soul Taine (soultaine.com). The customer is on time if he returns the goods before the period of 14 calendar days has expired.

In order to comply with the withdrawal period, the customer must send his/her communication regarding his/her exercise of the right of withdrawal before the withdrawal period has expired.

The customer must return or hand over the goods without delay, but in any case not later than 14 calendar days from the day on which he has taken the decision to withdraw from the contract at the address communicated by Soul Taine (soultaine.com). The customer is on time if he returns the goods before the period of 14 calendar days has expired.

The direct costs of returning the goods will be borne by the customer.

If the returned product has decreased in value in any way, Soul Taine (soultaine.com) reserves the right to hold the customer liable and claim compensation for any loss of value of the goods resulting from the use of the goods by the customer that go beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Only unused items that are in the original packaging, together with all accessories, instructions for use and invoice or proof of purchase can be returned.

If the customer withdraws from the agreement, Soul Taine (soultaine.com) will refund all payments received from the customer up to that point, including the standard delivery costs, to the customer within a maximum of 14 calendar days after Soul Taine (soultaine.com) has been notified. of the customer’s decision to withdraw from the contract. In the case of sales contracts, Soul Taine (soultaine.com) may withhold reimbursement until all goods have been returned or until the customer has demonstrated that he has returned the goods, whichever is earlier.

Any additional costs resulting from the customer’s choice of a method of delivery other than the cheapest standard delivery offered by Soul Taine (soultaine.com) will not be refunded.

Soul Taine (soultaine.com) will reimburse the customer with the same payment method with which the customer made the original transaction, unless the customer has expressly agreed otherwise.

If the right of withdrawal does not apply, please indicate why on the basis of the following categories:

The customer cannot exercise the right of withdrawal for:

– the delivery or provision of goods or services whose price is subject to fluctuations in the financial market over which Soul Taine (soultaine.com) has no influence and which may occur within the withdrawal period;
– the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene and of which the seal has been broken after delivery;
– the delivery of goods which, by their nature, have been irrevocably mixed with other products after delivery.

RETURN PROCES

Follow the steps below to quickly and easily return your item(s):

Step 1: Put the items you want to return unused and complete in the original packaging.

Step 2: Use the return form to tick which item(s) you are returning, take a photo of the return form and add the return form to the packaging

Step 3: Send a photo of the completed return form to customer service via info@soultaine.com. We will then send you a link for a return label.

Step 4: Stick the return label on the package and take the return shipment to the nearest parcel shop. Keep the proof of sending until we have confirmed receipt

Step 5: Once the return has been received by Soul Taine, the returns department will process it within 5 days. You will then automatically receive the refund on your account within a few days.

If you have any questions about the return process, don’t hesitate to contact us. We are happy to help you!

(Can I exchange an item?

It is currently not possible to exchange an item. If your item meets the conditions for return, you can return the order and place a new order to receive the desired products.)

Article 8: Warranty

Under the law of September 21, 2004 on consumer protection in the sale of consumer goods, the customer has legal rights. This legal guarantee applies from the date of delivery to the first owner. Any commercial warranty does not affect these rights.

To invoke the warranty, the customer must be able to present proof of purchase. Customers are advised to keep the original packaging of the goods.

For items purchased online and delivered to the customer’s home, the customer must contact customer service and return the item at their expense to the address provided by Soul Taine (soultaine.com).

In the event of a defect, the customer must inform Soul Taine (soultaine.com) as soon as possible. Any defect must in any case be reported by the customer within 14 calendar days after discovery. After that, any right to repair or replacement lapses.

The (commercial and/or legal) warranty never applies to defects that arise as a result of accidents, neglect, falls, use of the article contrary to the purpose for which it was designed, non-compliance with the instruction manual or manual, adjustments or changes to the item, heavy-handed use, poor maintenance or any other abnormal or incorrect use.

Article 9: Customer service

Soul Taine Customer Service (soultaine.com) can be reached by email at info@soultaine.com. Any complaints can be directed to this.

Article 10: Sanctions for non-payment

Without prejudice to the exercise of other rights that Soul Taine (soultaine.com) has, in case of non-payment or late payment from the date of the default, the customer owes an interest of 10% per year on the amount paid. In addition, the customer is legally obliged to pay a fixed compensation of 10% on the amount concerned, with a minimum of 25 euros per invoice.

Notwithstanding the foregoing, Soul Taine (soultaine.com) reserves the right to take back items that have not been (fully) paid for.

Article 11: Privacy

The controller, Soul Taine (soultaine.com) respects the Belgian law of December 8, 1992 regarding the protection of privacy in the processing of personal data.

The personal data provided by the customer will only be used for the following purposes: such as the execution of the concluded agreement, processing the order, sending newsletters, advertising and / or marketing purposes.

The customer has a legal right to inspect and possibly correct your personal data. Provided proof of identity (copy of identity card), the customer can obtain written notification of your personal data free of charge via an email, dated and “signed” request to Soul Taine (soultaine.com) via info@soultaine.com. If necessary, the customer can also ask to correct the data that would be incorrect, incomplete or not pertinent.

In case of use of data for direct marketing: The customer can oppose the use of the data for direct marketing free of charge. To this end, the customer can always contact Soul Taine (soultaine.com).

We treat the data as confidential information and will not pass it on, rent or sell it to third parties.

The customer is responsible for keeping his login details confidential and for the use of his password. The password is stored encrypted, so Soul Taine (soultaine.com) has no access to the passwords of the customers.

Soul Taine (soultaine.com) keeps online (anonymous) visitor statistics in order to see which pages of the internet site are visited to what extent.

If the customer has questions about this privacy statement, this can be done by telephone or e-mail.

Article 12: Infringement of validity – non-renunciation

If any provision of these terms and conditions is declared invalid, illegal or void, this will in no way affect the validity, legality and applicability of the other provisions.

Failure at any time by Soul Taine (soultaine.com) to enforce or exercise any of the rights listed in these terms and conditions will never be constructed as a waiver of such provision and will never validity of these rights.

Article 13: Change of conditions

These conditions are supplemented by other conditions that are explicitly referred to, and the general sales conditions of Soul Taine (soultaine.com). In the event of any conflict, these terms and conditions will prevail.

Article 14: Evidence

The customer accepts that electronic communications and backups can serve as evidence.

Article 15: Applicable law – Disputes

Belgian law is applicable, with the exception of the provisions of private international law regarding applicable law.

The courts of the Consumer’s place of residence are competent in legal disputes. The Consumer can also turn to the ODR platform (http://ec.europa.eu/consumers/odr/).

Attachment 1: Model form for withdrawal

Dear customer, you must only complete and return this form if you wish to cancel the contract.

__________

To Soul Taine:

I / We (*) share / share (*) hereby inform you that I / we (*) revoke / revoke our agreement concerning the sale of the following goods / provision of the following service (*) (*):

Ordered on (*) / received on (*):

Name / Names of customer(s):

Address of customer(s):

Signature of customer (s) [only if this form is submitted on paper]:

Date :

(*) Strike out what does not apply.

Music is the food of your "Soul"!

Since our founding in 2018, we have been a trusted partner across Europe, committed to delivering innovative hearing protection with an exceptional listening experience. At Soul Taine, we believe that sound should be a source of joy and inspiration, without the risks of hearing damage.

Our specially designed hearing protection with integrated radio combines safety, comfort, and advanced technology. Whether you work in noisy environments, relax in the garden, or are exposed to loud sounds, we ensure your ears are optimally protected.

Hearing damage often goes unnoticed until it’s too late. That’s why we make it our mission to provide high-quality solutions so you can enjoy your favorite sounds safely and worry-free. Our products are more than just hearing protectors – they are your personal oasis of calm, designed to protect and inspire you.

Choose safety, comfort, and innovation. Choose Soul Taine – your partner in hearing protection and sound experiences.

Soul Taine – Sound You Can Trust.

Disclaimer

(0) General 1

The brand name “Soul Taine” with its webshop name “soutaine.com” and e-mail address “info@soultaine.com” should be part of “bY Nurs”.

(1) Disclaimer

On this page you will find the disclaimer of soultaine.com, as made available by “Soul Taine.” In this disclaimer we indicate under which reservation we offer the information on our website to you.

(2) Intellectual Property

The use of the information on this website is free as long as you do not copy, distribute or otherwise use or misuse this information. You may only reuse the information on this website in accordance with the regulations of mandatory law.

Without the express written permission of “Soul Taine” it is not allowed to reuse text, photo material or other materials on this website. The intellectual property rests with “Soul Taine”.

No guarantee of correctness

If applicable:

For the prices on our website, we strive for the most accurate possible representation of the reality and the intended prices. Errors that arise and are recognizable as programming or typing errors, never form a reason to claim or assume a contract or agreement with “Soul Taine”.

“Soul Taine” strives for a website that is as current as possible. If, despite these efforts, the information or content on this website is incomplete and / or incorrect, we cannot accept any liability for this.

The information and / or products on this website are offered without any form of guarantee and / or claim to correctness. We reserve the right to change, remove or repost these materials without prior notice. “Soul Taine” accepts no liability for any information contained on websites to which we refer via hyperlinks.

Amendments

Should this disclaimer change, you will find the most recent version of the soultaine.com disclaimer on this page.

Privacy x Cookie policy

(0) General 1

The brand name “Soul Taine” with its webshop name “soultaine.com” and e-mail address “info@soultaine.com” should be part of “bY Nurs”.

(1) General 2

“BY Nurs”, with registered office at Canadastraat 26, 3530 Houthalen-Hechteren, Belgium, registered in the Belgian Crossroads Bank for Enterprises under the number (hereinafter VAT BE 0674.856.615) is responsible for the processing of your personal data on the website www. soultaine.com.

(2) Personal data that is collected

(2.1) The data that you provide to us

In the contact and quotation form on the website:

First Name
Last name
telephone number
E-mail address
Company Name
VAT number or enterprise number

(2.2) The data that is automatically saved:

Certain data is collected via cookies: see the bottom of this document for our Cookie Policy.

Certain data can also be collected without being stored in cookies. They can only be read by “bY Nurs” and only during your visit to the website. This concerns: 1 °) the TCP / IP address 2 °) the type and version of your web browser 3 °) the last visited internet page.

(2.3) The personal data communicated by commercial partners

In this hypothesis, the commercial partners of “bY Nurs” to “bY Nurs” guarantee that the commercial partners have obtained permission to transfer the relevant personal data.

(3) Purposes of the processing

(3.1) General Purposes

Your personal data is collected to:

To be able to provide you with the service offered on www.soultaine.com;
Conducting market research to improve the technical and content quality of www.soultaine.com.
Providing information, sending an email with the various offers that might interest you;
Manage the technical administration of www.soultaine.com;
After anonymizing the data, compiling statistics or conducting surveys regarding the number of visits of the different sections of www.soultaine.com.

(3.2) Direct marketing and communication to third parties

Your personal data will be kept strictly confidential and will under no circumstances be communicated to third parties or used for direct marketing purposes, unless “bY Nurs” has obtained your explicit prior consent for this (“opt-in”) when registering.

This consent can be revoked at any time, without justification and free of charge by sending an email to info@soultaine.com.

(4) Duration of the retention of the data

All personal data is kept for a period necessary to provide the service by “bY Nurs”.

(5) Right of access and correction

You have the right to inspect, correct or change your personal data at any time free of charge by sending an email to info@soultaine.com or by letter to the address in Article 1 of this Privacy Policy .

You are completely free to decide whether or not to communicate your personal data to “bY Nurs”. You should be aware that certain services may be refused if you do not enter your personal data on the contact / order form and that you are solely responsible for the correctness of the information you provide to “bY Nurs”.

(6) Right to object

You can exercise your right to object to the processing of your personal data for serious and legitimate reasons by sending an email to info@soultaine.com. However, you cannot object to the processing of your personal data if this is necessary for the performance of the contractual obligations.

(7) Security and confidentiality

“BY Nurs” has developed security measures adapted on a technical and organizational level to prevent the destruction, loss, falsification, alteration, unauthorized access or notification by mistake to third parties of personal data collected on soultaine.com avoid any other unauthorized processing of these data. Under no circumstances can “bY Nurs” be held liable for any direct or indirect damage resulting from incorrect or unlawful use by a third party of the personal data.

“BY Nurs” warns you that the website may contain links, hyperlinks or references to other sites, which “bY Nurs” does not control and to which this Privacy Policy does not apply. Indeed, these sites are not operated by “bY Nurs”. “BY Nurs” is not liable for the content of such websites to which reference is made, nor for the offers, products or services mentioned on them. “BY Nurs” therefore advises you to carefully read every privacy policy of every site you visit, as they may differ from this Privacy Policy.

(8) Cookies

(8.1) Information about our use of Cookies

“BY Nurs” uses cookies and similar technologies to distinguish your usage preferences from those of other users of our website. This helps us to provide you with a better user experience when you visit our website and also allows us to optimize our website.

However, cookies and similar technologies do not allow the systematic collection of data that could identify the users of soultaine.com. They only help us improve the way our website works, understand the interests of our users and measure how effective the content of our website is.

As a result of recent legislative changes, all websites targeting certain parts of the European Union are required to ask for your permission to use or store cookies and similar technologies on your computers or mobile devices. This cookie policy gives you clear and complete information about the cookies we use and their purpose. Please read our Privacy Policy to learn about the privacy rules that apply to the website.

For further information about this Cookie Policy, you can contact us at info@soultaine.com.

(8.2) What is a cookie?

A cookie is a small text and number file that we store in your browser or on the hard drive of your computer. That way we can remember your preferences when using our Website.

As soon as you visit soultaine.com, you will be asked for permission to place the different categories of cookies that we use.

(8.3) Types of cookies

Cookies can be divided according to their origin, their function and their lifespan.

(8.3.1) First party cookies are those cookies that are placed by a website that is currently visited by the user (e.g. cookies placed by soultaine.com).

(8.3.2) Third-party cookies are cookies that are placed by a domain name other than that of the website visited by the user. If a user visits a website and a third party places a cookie via that website, this is a third-party cookie (e.g. cookies placed by Google, Twitter and Facebook).

(8.3.3) Functional cookies are cookies that ensure that the website functions properly (e.g. cookies for log-in or registration, language preferences). Functional cookies are logically first party cookies.

(8.3.4) Non-functional cookies are cookies that can be placed for statistical, social, targeting and commercial purposes. They have nothing to do with the purely technical support of the website. Cookies with static purposes allow to check which pages of the website you visit, where your computer is located, etc. Cookies with social purposes allow the user to share the content of the visited website directly with others via social media. Cookies with targeting purposes allow a profile to be built up based on your surfing behavior so that the displayed advertisements are tailored to your interests. Cookies with commercial purposes keep track of how many and which advertisements were shown to a user. Non-functional cookies can be first party or third party cookies.

(8.3.5) Persistent cookies: These cookies remain on the user’s device for the duration specified in the cookie. They are activated each time the user visits the website that has placed this cookie (e.g. cookies placed by social media such as Twitter, Facebook, Google Analytics etc). Most non-functional cookies are permanent cookies.

(8.3.6) Session cookies: These cookies allow us to simplify the actions of a user and to link them during a browser session. A browser session starts when a user opens the browser screen and ends when they close the browser screen. Session cookies are placed temporarily. As soon as you close the browser, all session cookies are deleted. Most functional cookies are session cookies.

(8.4) Your consent

By using our website, you accept the use of cookies. In order to use our website optimally, you must accept those cookies, which you can do via your browser settings.

You block cookies by activating the browser setting that allows you to refuse the placing of cookies. However, if you use your browser settings to block those cookies, you may not be able to access (certain parts of) our Website. Read this cookie policy carefully for more information about this.

If you want to withdraw your consent at any time, you must delete your cookies by means of your browser settings. For further information about removing or blocking cookies, you can visit the following website: http://www.aboutcookies.org/Default.aspx?page=2.

(8.5) Change your browser settings

We point out that web browsers allow you to change your cookie settings. These settings can usually be found in the “Options” or “Preferences” menu of your web browser. To better understand these settings the following links may be helpful. If not, you should consult the “Help” function in your web browser for more details.

Cookie settings in Internet Explorer
Cookie settings in Firefox
Cookie settings in Chrome
Cookie settings in Safari
(8.6) More information about cookies

Information about cookies

You can find useful information about cookies here: http://www.allaboutcookies.org/

Internet Advertising Bureau

The interest group of digital marketers has drawn up a guide to online behavioral advertising and online privacy that you can find here: http://www.youronlinechoices.eu/.

(8.6.1) Applicable law and jurisdiction clause

This Privacy Policy is managed, interpreted and executed in accordance with Belgian law, which applies exclusively to any dispute.

The courts of the judicial district of Antwerp have exclusive jurisdiction to adjudicate any dispute that may arise from the interpretation or implementation of this Privacy Policy.

(8.6.2) Acceptance

By visiting the website and at the latest at the time of your order, you accept all provisions of this Privacy Policy and you agree that “bY Nurs” collects and processes your personal data in accordance with this Privacy Policy.

Click on your product for
manuals, FAQs and a product support contact form.

Earmuffs without DAB+

20-D

20-G

20-W

20-O

20-Y

205-D+

205-G+

205-W+

205-O+

Earmuffs with FM

22-B

225-L

227-L

23-L

235-L

Earmuffs with A.N.C.

555-L

445-L

Terms x Conditions

Article 0: Company data

The brand name “Soul Taine” with its webshop name “soultaine.com”, e-mail address “info@soultaine.com” and phone number +32 496 04 06 19 should be part of “bY Nurs”.

Article 1: General provisions

The e-commerce website of Soul Taine, a company, with registered office at Canadastraat 26, Houthalen / Belgium, VAT BE 0674.856.615, offers its customers the opportunity to purchase the products from its webshop online.

These General Terms and Conditions (“Terms”) apply to any order placed by a visitor to this e-commerce website (“customer”). When placing an order through the Soul Taine webshop (soultaine.com), the customer must explicitly accept these conditions, thereby agreeing to the applicability of these conditions, to the exclusion of all other conditions. Additional conditions of the customer are excluded, unless they have been accepted in advance, in writing and expressly by Soul Taine (soultaine.com).

Article 2: Price

All prices quoted are expressed in EURO, and all other mandatory duties or taxes to be paid by the customer.

If delivery, reservation or administrative costs are charged, this will be stated separately.

The indication of price only refers to the articles as described verbatim. The accompanying photos are decorative and may contain elements that are not included in the price.

Article 3: Offer

Despite the fact that the online catalog and the e-commerce website are compiled with the greatest possible care, it is still possible that the information provided is incomplete, contains material errors, or is not up-to-date. Soul Taine (soultaine.com) is not bound by obvious mistakes or errors in the offer. Soul Taine (soultaine.com) is what the accuracy and completeness of the information provided is merely bound by an obligation of means. Soul Taine (soultaine.com) is in no way liable in the event of manifest material errors, typesetting or printing errors.

If the customer has specific questions about e.g. sizes, color, availability, delivery time or delivery method, Soul Taine (soultaine.com) requests the customer to contact customer service in advance.

The offer is valid while stocks last and can be adjusted or withdrawn at any time by Soul Taine (soultaine.com). Soul Taine (soultaine.com) cannot be held responsible for the unavailability of a product. If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.

Article 4: Online purchases

On the Front-End of this webshop and at the top of the menu you can choose a desired product. The word “buy” on the product page sends the customer to the shopping cart, after which the product detail page can also be visited via the product link. The customer can then either continue shopping or pay for the shopping cart.

At checkout, customers are given the option to log in, provided a login has been created. Alternatively, the personal data can be entered such as “name”, “telephone number”, “billing address”, “shipping address”, “email address”. At the end of this step, the customer can choose to create an account based on the data. If not desired, the customer without an account can proceed to the payment module to pay for the shopping cart.

The customer can choose between the following payment methods (Soul Taine works together with MOLLIE for processing the online payment):

by direct transfer to account number BE93 3631 7457 3667
via Bancontact
via Paypal
via Belfius Direct Net
via iDEAL
via ING Homepay
via KBC/CBC Payment Button
Soul Taine (soultaine.com) is entitled to refuse an order due to a serious failure of the customer with regard to orders in which the customer is involved.

Article 5: Delivery and execution of the agreement

After the article, the orders are usually delivered within 24 hours. Items that are out of stock often take 1-2 business days to be processed first. Under these circumstances, some orders may be shipped on request from our partner Bol’s warehouse to serve customers as quickly as possible.

Articles ordered via this webshop are delivered all over the world.

Any visible damage and/or qualitative shortcoming of an article or other shortcoming in the delivery must be reported to Soul Taine (soultaine.com) immediately.

The risk of loss or damage passes to the customer as soon as he (or a third party designated by him, who is not the carrier) has taken physical possession of the goods. Soul Taine (soultaine.com) was offered.

Article 6: Retention of title

The delivered items remain the exclusive property of Soul Taine (soultaine.com) until full payment by the customer.

The customer undertakes, if necessary, to inform third parties of Soul Taine’s (soultaine.com) retention of title, for example to anyone who would seize items that have not yet been fully paid for.

Article 7: Right of withdrawal

The provisions of this article only apply to customers who purchase items online from Soul Taine (soultaine.com) in their capacity as a customer.

Not completely satisfied with your purchase? You can return your order within 14 calendar days of receiving your order without giving a reason using the return form below. If reasonably possible, you can follow the steps stated in the withdrawal process.

Is it a defect? Please contact customer service first and we will help you further.

During the reflection period, the private individual will handle the goods and packaging with care. He will only unpack or use the goods to the extent necessary to assess the nature, characteristics and functioning of the goods. The basic principle here is that the private individual may only handle and inspect the goods as he would in a shop. Therefore, carefully open the box, look at the product, turn on the product and test it, but do not use it intensively.

The customer is liable for any reduction in value of the goods resulting from handling the goods that goes beyond what is permitted in the previous sentence.

To exercise the right of withdrawal, the customer must inform us of the decision to withdraw from the contract by an unequivocal statement (e.g. in writing by post or e-mail), using the data specified in Article 0 The customer can use the attached model withdrawal form for this, but is not obliged to do so.

Once the customer has received information from Soul Taine (soultaine.com) about the third party that shipped the product(s) and to which address the product should be shipped, the customer will receive an email confirmation of his/her withdrawal request to Soul Taine (soultaine.com).

To comply with the withdrawal period, the customer must send his/her communication regarding his/her exercise of the right of withdrawal before the withdrawal period has expired.

The customer must return or hand over the goods to the address communicated by Soul Taine (soultaine.com) without delay, but in any case no later than 14 calendar days from the day on which he made the decision to withdraw from the contract. The customer is on time if he returns the goods before the period of 14 calendar days has expired.

To comply with the withdrawal period, the customer must send his/her communication regarding his/her exercise of the right of withdrawal before the withdrawal period has expired.

The customer must return or hand over the goods to the address communicated by Soul Taine (soultaine.com) without delay, but in any case no later than 14 calendar days from the day on which he made the decision to withdraw from the contract. The customer is on time if he returns the goods before the period of 14 calendar days has expired.

The direct costs of returning the goods are borne by the customer.

If the returned product has diminished in value in any way, Soul Taine (soultaine.com) reserves the right to hold the customer liable and claim compensation for any loss in value of the goods as a result of the use of the goods by the customer that goes beyond what is necessary to determine the nature, characteristics and operation of the goods.

If the customer revokes the agreement, Soul Taine (soultaine.com) will refund all payments received from the customer to date, including standard delivery costs, within a maximum of 14 calendar days after Soul Taine (soultaine.com). com) has been notified. of the customer’s decision to withdraw from the contract. For sales contracts, Soul Taine (soultaine.com) may withhold reimbursement until all goods have been returned or until the customer has demonstrated that he has returned the goods, whichever is the earlier.

Any additional costs resulting from the customer’s choice of a different method of delivery than the cheapest standard delivery offered by Soul Taine (soultaine.com) will not be refunded.

Soul Taine (soultaine.com) will reimburse the customer with the same payment method with which the customer made the original transaction, unless the customer has expressly agreed otherwise.

If the right of withdrawal does not apply, please indicate why in the following categories:

The customer cannot exercise the right of withdrawal for:

– supplying or making available goods or services whose price is subject to fluctuations in the financial market over which Soul Taine (soultaine.com) has no influence and which may occur within the withdrawal period;
– the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene and of which the seal has been broken after delivery;
– the delivery of goods that are irrevocably mixed with other products after delivery due to their nature.

RETURN PROCESS

Preferably follow the steps below to return your item(s) quickly and easily:

Step 1: Place all items you want to return in the packaging.
Step 2: Check on the return form which item(s) you are returning, take a photo of the return form and add the return form to the packaging
Step 3: Send a photo of the completed return form to customer service at info@soultaine.com.
Step 4: Take the return to the nearest parcel store. Please keep the shipping receipt until we have confirmed receipt.
Step 5: Once the return is received by Soul Taine, the returns department will process it within 5 days. You will then automatically receive the money back into your account within a few days.

If you have any questions about the returns process, please feel free to contact us. We like to help you!

(Can I exchange an item?

It is currently not possible to exchange an item. If your item meets the return policy, you can return the order and place a new order to receive the desired products.)

Article 8: Legal guarantee

According to the law of 21 September 2004 on consumer protection in the sale of consumer goods, the customer has legal rights. This legal warranty applies from the date of delivery to the first owner. Any commercial guarantees do not affect these rights.

Customers are advised to keep proof of purchase, the original packaging of the goods.

For items purchased online and delivered to the customer’s home, the customer must contact customer service and return the item to the address provided by Soul Taine (soultaine.com).

In the event of a lack of conformity of the purchased good, the consumer is obliged to inform us within a period of two months from the day on which the consumer discovered the defect. However, it is in the interest of both parties that the consumer informs us as soon as possible. The lack of conformity is deemed not to exist if, at the time of the contract, the consumer was aware of the defect or should reasonably have been aware of it.

The (commercial and/or legal) warranty never applies to defects that arise as a result of accidents, neglect, falls, use of the article contrary to the purpose for which it was designed, non-compliance with the instruction manual or manual, adjustments or changes to the item, heavy-handed use, poor maintenance or any other abnormal or incorrect use.

Article 9: Review Policy

At Soul Taine we welcome your valuable feedback and reviews about our products and services. However, we want to ensure that our review process is fair and transparent for all our users. Here are some important guidelines for submitting and managing reviews:

9.1 Authentic Reviews:

We encourage only authentic reviews based on actual experiences with our products or services. Having actual experiences does not prohibit purchasing Soul Taine products elsewhere. These are also published verbatim without substantive changes or adjustments. A review will always be published, regardless of the rating, as long as it complies with our policies. Fake reviews, defamatory content, or competitor reviews will not be tolerated.

9.2 Respectful Communication:

We expect all reviewers to remain respectful and decent in their statements. Offensive language, discrimination or hateful comments will not be accepted.

9.3 No Rewards for Positive Reviews:

We do not provide financial or material rewards to reviewers in exchange for positive reviews.

9.4 Assessment publication:

We reserve the right to publish, moderate, or remove any review that conflicts with our policies.

We may also obtain some reviews from other partner platforms such as Google Shopping, bol.com and Amazon, on which our products are offered, and publish them on our website. If a review does not have an indication of origin, it is assumed that the review was submitted directly through Soultaine.com. By default, the reviews are arranged from newest to oldest.
For a product’s total review score, the number of reviews and the scores are averaged.

9.5 Complaints and Disputes:

If you have a complaint about a review on our website, please contact us at info@soultaine.com. We will take your concern seriously and investigate it.
By submitting a review on our website or through a partner platform, you agree to this review policy and consent to the possibility that your review may be moderated and published as described herein.

This review policy may undergo periodic revisions and updates. We encourage you to stay informed of any changes.

Article 10: Customer service

Soul Taine Customer Service (soultaine.com) can be reached by email at info@soultaine.com. Any complaints can be directed to this.

Article 11: Sanctions for non-payment

Without prejudice to the exercise of other rights that Soul Taine (soultaine.com) has, in case of non-payment or late payment from the date of the default, the customer owes an interest of 10% per year on the amount paid. In addition, the customer is legally obliged to pay a fixed compensation of 10% on the amount concerned, with a minimum of 25 euros per invoice.

Notwithstanding the foregoing, Soul Taine (soultaine.com) reserves the right to take back items that have not been (fully) paid for.

Article 12: Privacy

The controller, Soul Taine (soultaine.com) respects the Belgian law of December 8, 1992 regarding the protection of privacy in the processing of personal data.

The personal data provided by the customer will only be used for the following purposes: such as the execution of the concluded agreement, processing the order, sending newsletters, advertising and / or marketing purposes.

The customer has a legal right to inspect and possibly correct your personal data. Provided proof of identity (copy of identity card), the customer can obtain written notification of your personal data free of charge via an email, dated and “signed” request to Soul Taine (soultaine.com) via info@soultaine.com. If necessary, the customer can also ask to correct the data that would be incorrect, incomplete or not pertinent.

In case of use of data for direct marketing: The customer can oppose the use of the data for direct marketing free of charge. To this end, the customer can always contact Soul Taine (soultaine.com).

We treat the data as confidential information and will not pass it on, rent or sell it to third parties.

The customer is responsible for keeping his login details confidential and for the use of his password. The password is stored encrypted, so Soul Taine (soultaine.com) has no access to the passwords of the customers.

Soul Taine (soultaine.com) keeps online (anonymous) visitor statistics in order to see which pages of the internet site are visited to what extent.

If the customer has questions about this privacy statement, this can be done by telephone or e-mail.

Article 13: Infringement of validity – non-renunciation

If any provision of these terms and conditions is declared invalid, illegal or void, this will in no way affect the validity, legality and applicability of the other provisions.

Failure at any time by Soul Taine (soultaine.com) to enforce or exercise any of the rights listed in these terms and conditions will never be constructed as a waiver of such provision and will never validity of these rights.

Article 14: Change of conditions

These conditions are supplemented by other conditions that are explicitly referred to, and the general sales conditions of Soul Taine (soultaine.com). In the event of any conflict, these terms and conditions will prevail.

Article 15: Evidence

The customer accepts that electronic communications and backups can serve as evidence.

Article 16: Applicable law – Disputes

Belgian law is applicable, with the exception of the provisions of private international law regarding applicable law.

The courts of the Consumer’s place of residence are competent in legal disputes. The Consumer can also turn to the ODR platform (https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=NL). E-mailadres: info@soultaine.com.

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Appendix 1: Model withdrawal form

Dear customer, you should only complete and return this form if you wish to withdraw from the contract.

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