Article 0: Company data

The brand name “Soul Taine” with its webshop name “soultaine.com”, e-mail address “info@soultaine.com” and phone number +32 496 04 06 19 should be part of “bY Nurs”.

Article 1: General provisions

The e-commerce website of Soul Taine, a company, with registered office at Canadastraat 26, Houthalen / Belgium, VAT BE 0674.856.615, offers its customers the opportunity to purchase the products from its webshop online.

These General Terms and Conditions (“Terms”) apply to any order placed by a visitor to this e-commerce website (“customer”). When placing an order through the Soul Taine webshop (soultaine.com), the customer must explicitly accept these conditions, thereby agreeing to the applicability of these conditions, to the exclusion of all other conditions. Additional conditions of the customer are excluded, unless they have been accepted in advance, in writing and expressly by Soul Taine (soultaine.com).

Article 2: Price

All prices quoted are expressed in EURO, and all other mandatory duties or taxes to be paid by the customer.

If delivery, reservation or administrative costs are charged, this will be stated separately.

The indication of price only refers to the articles as described verbatim. The accompanying photos are decorative and may contain elements that are not included in the price.

Article 3: Offer

Despite the fact that the online catalog and the e-commerce website are compiled with the greatest possible care, it is still possible that the information provided is incomplete, contains material errors, or is not up-to-date. Soul Taine (soultaine.com) is not bound by obvious mistakes or errors in the offer. Soul Taine (soultaine.com) is what the accuracy and completeness of the information provided is merely bound by an obligation of means. Soul Taine (soultaine.com) is in no way liable in the event of manifest material errors, typesetting or printing errors.

If the customer has specific questions about e.g. sizes, color, availability, delivery time or delivery method, Soul Taine (soultaine.com) requests the customer to contact customer service in advance.

The offer is valid while stocks last and can be adjusted or withdrawn at any time by Soul Taine (soultaine.com). Soul Taine (soultaine.com) cannot be held responsible for the unavailability of a product. If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.

Article 4: Online purchases

On the Front-End of this webshop and at the top of the menu you can choose a desired product. The word “buy” on the product page sends the customer to the shopping cart, after which the product detail page can also be visited via the product link. The customer can then either continue shopping or pay for the shopping cart.

At checkout, customers are given the option to log in, provided a login has been created. Alternatively, the personal data can be entered such as “name”, “telephone number”, “billing address”, “shipping address”, “email address”. At the end of this step, the customer can choose to create an account based on the data. If not desired, the customer without an account can proceed to the payment module to pay for the shopping cart.

The customer can choose between the following payment methods (Soul Taine works together with MOLLIE for processing the online payment):

by direct transfer to account number BE93 3631 7457 3667
via Bancontact
via Paypal
via Belfius Direct Net
via iDEAL
via ING Homepay
via KBC/CBC Payment Button
Soul Taine (soultaine.com) is entitled to refuse an order due to a serious failure of the customer with regard to orders in which the customer is involved.

Article 5: Delivery and execution of the agreement

After the article, the orders are usually delivered within 24 hours. Items that are out of stock often take 1-2 business days to be processed first. Under these circumstances, some orders may be shipped on request from our partner Bol’s warehouse to serve customers as quickly as possible.

Articles ordered via this webshop are delivered all over the world.

Any visible damage and/or qualitative shortcoming of an article or other shortcoming in the delivery must be reported to Soul Taine (soultaine.com) immediately.

The risk of loss or damage passes to the customer as soon as he (or a third party designated by him, who is not the carrier) has taken physical possession of the goods. Soul Taine (soultaine.com) was offered.

Article 6: Retention of title

The delivered items remain the exclusive property of Soul Taine (soultaine.com) until full payment by the customer.

The customer undertakes, if necessary, to inform third parties of Soul Taine’s (soultaine.com) retention of title, for example to anyone who would seize items that have not yet been fully paid for.

Article 7: Right of withdrawal

The provisions of this article only apply to customers who purchase items online from Soul Taine (soultaine.com) in their capacity as a customer.

Not completely satisfied with your purchase? You can return your order within 14 calendar days of receiving your order without giving a reason using the return form below. If reasonably possible, you can follow the steps stated in the withdrawal process.

Is it a defect? Please contact customer service first and we will help you further.

During the reflection period, the private individual will handle the goods and packaging with care. He will only unpack or use the goods to the extent necessary to assess the nature, characteristics and functioning of the goods. The basic principle here is that the private individual may only handle and inspect the goods as he would in a shop. Therefore, carefully open the box, look at the product, turn on the product and test it, but do not use it intensively.

The customer is liable for any reduction in value of the goods resulting from handling the goods that goes beyond what is permitted in the previous sentence.

To exercise the right of withdrawal, the customer must inform us of the decision to withdraw from the contract by an unequivocal statement (e.g. in writing by post or e-mail), using the data specified in Article 0 The customer can use the attached model withdrawal form for this, but is not obliged to do so.

Once the customer has received information from Soul Taine (soultaine.com) about the third party that shipped the product(s) and to which address the product should be shipped, the customer will receive an email confirmation of his/her withdrawal request to Soul Taine (soultaine.com).

To comply with the withdrawal period, the customer must send his/her communication regarding his/her exercise of the right of withdrawal before the withdrawal period has expired.

The customer must return or hand over the goods to the address communicated by Soul Taine (soultaine.com) without delay, but in any case no later than 14 calendar days from the day on which he made the decision to withdraw from the contract. The customer is on time if he returns the goods before the period of 14 calendar days has expired.

To comply with the withdrawal period, the customer must send his/her communication regarding his/her exercise of the right of withdrawal before the withdrawal period has expired.

The customer must return or hand over the goods to the address communicated by Soul Taine (soultaine.com) without delay, but in any case no later than 14 calendar days from the day on which he made the decision to withdraw from the contract. The customer is on time if he returns the goods before the period of 14 calendar days has expired.

The direct costs of returning the goods are borne by the customer.

If the returned product has diminished in value in any way, Soul Taine (soultaine.com) reserves the right to hold the customer liable and claim compensation for any loss in value of the goods as a result of the use of the goods by the customer that goes beyond what is necessary to determine the nature, characteristics and operation of the goods.

If the customer revokes the agreement, Soul Taine (soultaine.com) will refund all payments received from the customer to date, including standard delivery costs, within a maximum of 14 calendar days after Soul Taine (soultaine.com). com) has been notified. of the customer’s decision to withdraw from the contract. For sales contracts, Soul Taine (soultaine.com) may withhold reimbursement until all goods have been returned or until the customer has demonstrated that he has returned the goods, whichever is the earlier.

Any additional costs resulting from the customer’s choice of a different method of delivery than the cheapest standard delivery offered by Soul Taine (soultaine.com) will not be refunded.

Soul Taine (soultaine.com) will reimburse the customer with the same payment method with which the customer made the original transaction, unless the customer has expressly agreed otherwise.

If the right of withdrawal does not apply, please indicate why in the following categories:

The customer cannot exercise the right of withdrawal for:

– supplying or making available goods or services whose price is subject to fluctuations in the financial market over which Soul Taine (soultaine.com) has no influence and which may occur within the withdrawal period;
– the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene and of which the seal has been broken after delivery;
– the delivery of goods that are irrevocably mixed with other products after delivery due to their nature.

RETURN PROCESS

Preferably follow the steps below to return your item(s) quickly and easily:

Step 1: Place all items you want to return in the packaging.
Step 2: Check on the return form which item(s) you are returning, take a photo of the return form and add the return form to the packaging
Step 3: Send a photo of the completed return form to customer service at info@soultaine.com.
Step 4: Take the return to the nearest parcel store. Please keep the shipping receipt until we have confirmed receipt.
Step 5: Once the return is received by Soul Taine, the returns department will process it within 5 days. You will then automatically receive the money back into your account within a few days.

If you have any questions about the returns process, please feel free to contact us. We like to help you!

(Can I exchange an item?

It is currently not possible to exchange an item. If your item meets the return policy, you can return the order and place a new order to receive the desired products.)

Article 8: Legal guarantee

According to the law of 21 September 2004 on consumer protection in the sale of consumer goods, the customer has legal rights. This legal warranty applies from the date of delivery to the first owner. Any commercial guarantees do not affect these rights.

Customers are advised to keep proof of purchase, the original packaging of the goods.

For items purchased online and delivered to the customer’s home, the customer must contact customer service and return the item to the address provided by Soul Taine (soultaine.com).

In the event of a lack of conformity of the purchased good, the consumer is obliged to inform us within a period of two months from the day on which the consumer discovered the defect. However, it is in the interest of both parties that the consumer informs us as soon as possible. The lack of conformity is deemed not to exist if, at the time of the contract, the consumer was aware of the defect or should reasonably have been aware of it.

The (commercial and/or legal) warranty never applies to defects that arise as a result of accidents, neglect, falls, use of the article contrary to the purpose for which it was designed, non-compliance with the instruction manual or manual, adjustments or changes to the item, heavy-handed use, poor maintenance or any other abnormal or incorrect use.

Article 9: Review Policy

At Soul Taine we welcome your valuable feedback and reviews about our products and services. However, we want to ensure that our review process is fair and transparent for all our users. Here are some important guidelines for submitting and managing reviews:

9.1 Authentic Reviews:

We encourage only authentic reviews based on actual experiences with our products or services. Having actual experiences does not prohibit purchasing Soul Taine products elsewhere. These are also published verbatim without substantive changes or adjustments. A review will always be published, regardless of the rating, as long as it complies with our policies. Fake reviews, defamatory content, or competitor reviews will not be tolerated.

9.2 Respectful Communication:

We expect all reviewers to remain respectful and decent in their statements. Offensive language, discrimination or hateful comments will not be accepted.

9.3 No Rewards for Positive Reviews:

We do not provide financial or material rewards to reviewers in exchange for positive reviews.

9.4 Assessment publication:

We reserve the right to publish, moderate, or remove any review that conflicts with our policies.

We may also obtain some reviews from other partner platforms such as Google Shopping, bol.com and Amazon, on which our products are offered, and publish them on our website. If a review does not have an indication of origin, it is assumed that the review was submitted directly through Soultaine.com. By default, the reviews are arranged from newest to oldest.
For a product’s total review score, the number of reviews and the scores are averaged.

9.5 Complaints and Disputes:

If you have a complaint about a review on our website, please contact us at info@soultaine.com. We will take your concern seriously and investigate it.
By submitting a review on our website or through a partner platform, you agree to this review policy and consent to the possibility that your review may be moderated and published as described herein.

This review policy may undergo periodic revisions and updates. We encourage you to stay informed of any changes.

Article 10: Customer service

Soul Taine Customer Service (soultaine.com) can be reached by email at info@soultaine.com. Any complaints can be directed to this.

Article 11: Sanctions for non-payment

Without prejudice to the exercise of other rights that Soul Taine (soultaine.com) has, in case of non-payment or late payment from the date of the default, the customer owes an interest of 10% per year on the amount paid. In addition, the customer is legally obliged to pay a fixed compensation of 10% on the amount concerned, with a minimum of 25 euros per invoice.

Notwithstanding the foregoing, Soul Taine (soultaine.com) reserves the right to take back items that have not been (fully) paid for.

Article 12: Privacy

The controller, Soul Taine (soultaine.com) respects the Belgian law of December 8, 1992 regarding the protection of privacy in the processing of personal data.

The personal data provided by the customer will only be used for the following purposes: such as the execution of the concluded agreement, processing the order, sending newsletters, advertising and / or marketing purposes.

The customer has a legal right to inspect and possibly correct your personal data. Provided proof of identity (copy of identity card), the customer can obtain written notification of your personal data free of charge via an email, dated and “signed” request to Soul Taine (soultaine.com) via info@soultaine.com. If necessary, the customer can also ask to correct the data that would be incorrect, incomplete or not pertinent.

In case of use of data for direct marketing: The customer can oppose the use of the data for direct marketing free of charge. To this end, the customer can always contact Soul Taine (soultaine.com).

We treat the data as confidential information and will not pass it on, rent or sell it to third parties.

The customer is responsible for keeping his login details confidential and for the use of his password. The password is stored encrypted, so Soul Taine (soultaine.com) has no access to the passwords of the customers.

Soul Taine (soultaine.com) keeps online (anonymous) visitor statistics in order to see which pages of the internet site are visited to what extent.

If the customer has questions about this privacy statement, this can be done by telephone or e-mail.

Article 13: Infringement of validity – non-renunciation

If any provision of these terms and conditions is declared invalid, illegal or void, this will in no way affect the validity, legality and applicability of the other provisions.

Failure at any time by Soul Taine (soultaine.com) to enforce or exercise any of the rights listed in these terms and conditions will never be constructed as a waiver of such provision and will never validity of these rights.

Article 14: Change of conditions

These conditions are supplemented by other conditions that are explicitly referred to, and the general sales conditions of Soul Taine (soultaine.com). In the event of any conflict, these terms and conditions will prevail.

Article 15: Evidence

The customer accepts that electronic communications and backups can serve as evidence.

Article 16: Applicable law – Disputes

Belgian law is applicable, with the exception of the provisions of private international law regarding applicable law.

The courts of the Consumer’s place of residence are competent in legal disputes. The Consumer can also turn to the ODR platform (https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=NL). E-mailadres: info@soultaine.com.

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Appendix 1: Model withdrawal form

Dear customer, you should only complete and return this form if you wish to withdraw from the contract.

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