Article 7 – Inspection upon Receipt
7.1. The Customer must inspect the goods immediately upon receipt for visible damage, correctness of the delivery and quantities.
7.2. Visible damage, shortages or incorrect deliveries must be reported to Soul Taine® in writing no later than five (5) business days after receipt.
7.3. Hidden defects must be reported to Soul Taine® in writing immediately after discovery and no later than within a reasonable period.
7.4. If the Customer fails to inspect the goods in due time or fails to give timely notice in accordance with this Article, the goods shall be deemed to have been delivered in conformity with the agreement, subject to any mandatory statutory rights.
7.5. Complaints shall not suspend the Customer’s payment obligation unless Soul Taine® expressly agrees otherwise in writing.
Article 8 – Warranty and After-Sales Service
8.1. Soul Taine® provides a commercial warranty of three (3) years on its hearing-protection products, calculated from the date of the original purchase by the end user, as stated on valid proof of purchase.
8.2. The Customer must inspect delivered products immediately upon receipt and before putting them into use. Any visible defects or transport damage must be reported to Soul Taine® in writing no later than five (5) business days after delivery.
8.3. Hidden defects must be reported to Soul Taine® in writing immediately after discovery and no later than fourteen (14) calendar days thereafter.
8.4. The warranty applies solely to manufacturing or material defects arising during normal and proper use of the product.
8.5. The warranty shall lapse in particular if:
the product was used improperly or incorrectly;
the instructions for use were not followed;
the product was modified, opened or repaired without Soul Taine®’s written consent;
damage resulted from an accident, a fall, moisture, overloading, improper maintenance or normal wear and tear.
8.6. Soul Taine® reserves the right to inspect the product before accepting a warranty claim.
8.7. If a warranty claim is found to be valid, Soul Taine® shall, at its option:
8.8. The warranty shall never give rise to compensation for indirect loss, consequential loss, loss of profit or other commercial losses.
8.9. Soul Taine® provides, as far as possible, technical after-sales service and handles warranty cases directly with the end user. Support may be provided by email, telephone, website and available digital support channels. Where necessary, Soul Taine® provides cooperation with the Customer.
Article 9 – Returns
9.1. B2B orders may be returned only with Soul Taine®’s prior written consent.
9.2. Products may be returned only if:
they are unused;
they are in their original, undamaged packaging;
they are complete;
and, where applicable, are accompanied by the original purchase documents.
9.3. A Customer does not have a statutory right of withdrawal of the kind provided to consumers.
9.4. Products correctly delivered shall not be accepted for return because of changed preferences, unsold stock or changed market demand unless Soul Taine® agrees to this in writing in advance.
9.5. Any stock rotation or commercial return may take place only with Soul Taine’s prior written agreement and shall not constitute an automatic entitlement.
9.6. If a return is accepted outside the scope of a warranty claim, Soul Taine® reserves the right to charge an administration fee or an amount for depreciation.
Article 10 – Liability
10.1. Soul Taine’s liability shall be limited to the value of the relevant delivery or invoice to which the liability relates.
10.2. Soul Taine® shall never be liable for:
10.3. The Customer remains responsible for:
selecting the correct product;
the proper application of the product;
compliance with all instructions for use and safety instructions;
and the proper storage of the products.
10.4. Any liability shall lapse if the Customer modifies the product or uses it other than in the normal or intended manner.
Nothing in this Article shall exclude or limit liability that cannot lawfully be excluded or limited under mandatory applicable law.
